The rules about how to serve documents in Queensland civil proceedings are in Chapter 4 of the Uniform Civil Procedure Rules 1999 (UCPR). This guide is a summary. Check the rules and your court’s requirements, or speak to a solicitor, before acting.
Personal service of originating process
The starting point is that an originating process, such as a claim and statement of claim, has to be served on an individual personally (rule 105). Rule 106 sets out how personal service is performed. In practice, the server must make sure they have the right person and then give them the document.
Special cases
The UCPR has separate rules for serving corporations, young people, people with impaired capacity and prisoners, and for proceedings in the Magistrates Courts. The correct method depends on who you are serving and the type of document.
Ordinary service
Documents that are not an originating process are often served in other ways, such as by post or leaving them at an address for service. Which methods are allowed depends on the document and the rules that apply.
Who can serve?
Parties can sometimes serve documents themselves, but many people engage a process server so that service is done properly and the person who serves has no stake in the outcome and can swear an affidavit about it.
Proving service
The usual evidence is an affidavit of service. See our guide to the affidavit of service.
When personal service fails
If it is impracticable to serve in the way the rules require, the court can make an order for substituted service under rule 116. You have to show that reasonable efforts were made first. Our guide on substituted service explains how this works.
Quick answers
Is a claim valid if it is not served personally?
Not usually. Unless the court has ordered otherwise or the other side has accepted service, the rules require personal service of originating process on an individual.
Sources and further reading
Last reviewed 24 October 2026. This page is general information about process serving. It is not legal advice. If you are unsure about service requirements in your matter, speak to a solicitor.